Please send returns exclusively to the following address:
ARCAN GmbH Spezialbaustoffe
Kleinniedesheimer Straße 19
D-67240 Bobenheim-Roxheim
Please note that returns sent to other addresses cannot be accepted or processed.
Important information regarding returns:
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The goods must be returned unused, undamaged, and, if possible, in their original packaging.
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Please include a copy of the invoice or delivery note so that we can clearly identify your return.
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Failure to notify us of the return in advance may result in processing delays.
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Unless otherwise agreed, the buyer bears the cost of return shipping.
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We do not accept freight collect shipments.
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Once your return has been received and inspected, the refund will be issued within 7 business days via the payment method originally used.
For questions or to notify us of your return, please contact us in advance at: shop@arcan.biz